Start a Cleaning Business With Five Star Customer Services

Like all service businesses, customer service in the cleaning industry is an essential part of maintaining the existing customer base and gaining new customers through referrals.



Customer service is important in all sectors of the cleaning business but is of particular importance in the house cleaning or maid service niche as operators in this area come into contact with customers much more often and generally have a wider customer base.


Treat your clients as individuals. Each will have preferences and requirements that may differ dramatically from other clients and you should keep files where you note down these specific details for later reference. Try to find the right balance of being friendly with customers but also not overstepping the mark, chatting too long with them or letting them disrupt your schedule.


If you hire staff then make sure that they are appropriately dressed and that you instruct them on how they should behave towards customers.


Make sure that customers can contact you at all times if necessary and that you either have someone to take their calls or you respond to their messages within a few hours.


Thank your customers for their business. Have a series of standard letters that you can use to welcome new customers and send out at Christmas or for other occasions.


Always strive for the highest level of service. If you are able to exceed your customer's expectations then you will increase the chances of them telling their friends and associates about your service.


Always have an agreement that customers sign that sets out exactly what your service includes. Explain how you go about cleaning a property so that the customer knows exactly what to expect and they will therefore not be disappointed in any way.


Make sure that everything is put back to its original position after you have completed a cleaning job so that the customer doesn't have to look for things that were moved from one part of their house or room to another.


Fire your customers if they cause you too many headaches. Spend time on your best customers who don't give you headaches and refer business to you.


If you understand the cost of acquiring new customers for your cleaning business you will quickly start to see the value of maximizing customer retention.


'Six figure' operators understand that top-notch customer service is one of the things that separate them from the other 90% in the industry who never achieve a decent level of success. Strive for your cleaning business to deliver five star customer service!